Last Updated: 18 March 2026
Privacy Policy
At Metro Guard Toronto Locksmith, we are committed to protecting your privacy. This Privacy Policy explains how Metro Guard Toronto Locksmith collects, uses, discloses, and safeguards your information when you visit our website, contact us, or utilize our locksmith services. This policy applies to all information collected by Metro Guard Toronto Locksmith, whether through our website, phone calls, or direct interactions.
By using our services or interacting with Metro Guard Toronto Locksmith, you agree to the terms of this Privacy Policy.
1. Information We Collect
Metro Guard Toronto Locksmith collects various types of information to provide and improve our services, and to communicate with you effectively.
1.1 Personal Information You Provide to Us
We collect personal information that you voluntarily provide to us when you contact us, request a service, or use our website's features. This may include:
* Contact Information: Your name, phone number, email address, and physical address (for service dispatch). * Service Details: Information about your locksmith needs, such as the type of lock, location of service, urgency, and specific access issues. * Communication Content: Records of our correspondence, including emails, phone call recordings (for quality assurance and dispute resolution), and messages through contact forms. * Payment Information: While we use third-party payment processors, we may collect billing addresses and transaction details. We do not store full credit card numbers on our servers.
1.2 Information Collected Automatically (Usage Data and Cookies)
When you visit our website, we may automatically collect certain information about your device and browsing activity:
* Usage Data: This includes your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on our site, and the dates/times of your visits. This helps us understand how users interact with our website. * Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like pixels and web beacons) to track activity on our website and hold certain information. For more details, please see Section 4.
2. How We Use Your Information
Metro Guard Toronto Locksmith uses the information we collect for various business purposes, including:
* To Provide Locksmith Services: To schedule appointments, dispatch technicians to your location, complete requested locksmith work, and send service confirmations and updates. * To Communicate with You: To respond to your inquiries, provide customer support, send service-related notifications, and offer follow-up assistance. * To Process Payments: To process transactions for services rendered through secure third-party payment gateways. * To Improve Our Services: To understand how our services are used, conduct analytics, research, and develop new features or improve existing ones. * For Internal Operations: For record-keeping, administrative purposes, fraud prevention, and to maintain the security of our website and services. * To Comply with Legal Obligations: To meet legal, regulatory, and compliance requirements, and to enforce our terms of service. * For Marketing: To send you promotional materials, special offers, or other information about Metro Guard Toronto Locksmith's services that we believe may be of interest to you, where permitted by law and with your consent.
3. How We Share Your Information
Metro Guard Toronto Locksmith may share your information in the following situations:
* With Our Service Technicians: Your name, address, phone number, and details of the service request are shared with our dispatched locksmith technicians to enable them to perform the requested services. * With Third-Party Service Providers: We may engage trusted third-party companies and individuals to facilitate our services, perform website-related services (e.g., hosting, maintenance, analytics, payment processing), or assist us in analyzing how our services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. * For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to protect the rights, property, or safety of Metro Guard Toronto Locksmith, our customers, or others. * Business Transfers: In the event of a merger, acquisition, asset sale, or other business transaction, your personal information may be transferred to the new entity. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
4. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience.
* What are Cookies? Cookies are small text files placed on your device by a website that you visit. They are widely used to make websites work more efficiently and to provide information to the owners of the site. * How We Use Them: * Essential Cookies: Necessary for the website to function properly, enabling core functionality like page navigation and access to secure areas. * Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use Google Analytics for this purpose. * Your Choices: You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, blocking all cookies may prevent you from taking full advantage of the website.
5. Third-Party Services
* Google Analytics: We use Google Analytics, a web analytics service provided by Google, Inc., to track and report website traffic. Google uses the data collected to track and monitor the use of our services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. * Payment Processors: When you make a payment for our services, your payment information is processed by secure third-party payment gateways. Metro Guard Toronto Locksmith does not directly collect or store your full payment card details. Your interactions with these processors are governed by their respective privacy policies.
6. Data Security
The security of your data is important to us. Metro Guard Toronto Locksmith implements reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include using SSL encryption for our website, secure servers, access controls, and employee training.
However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
7. Your Privacy Rights (US State Privacy Laws)
While Metro Guard Toronto Locksmith is based in Toronto, ON, we value the privacy of all our customers, including those who may be located in US states with specific privacy protections. This section outlines rights that may be available to you under applicable US state privacy laws, such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
You may have the following rights regarding your personal information, subject to certain limitations:
* Right to Know: You have the right to request that Metro Guard Toronto Locksmith disclose what personal information we collect, use, disclose, and/or "sell" or "share" (as defined by applicable laws) about you. * Right to Delete: You have the right to request the deletion of your personal information that Metro Guard Toronto Locksmith has collected from you, subject to certain exceptions. * Right to Correct: You have the right to request the correction of inaccurate personal information that Metro Guard Toronto Locksmith maintains about you. * Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising (as defined by applicable laws). Metro Guard Toronto Locksmith does not "sell" or "share" personal information in a manner that would typically require an opt-out under these laws. * Right to Limit Use and Disclosure of Sensitive Personal Information: While Metro Guard Toronto Locksmith generally does not collect "sensitive personal information" (as defined by applicable laws) that would require a limitation right, where applicable, you may have the right to limit its use and disclosure. * Right to Non-Discrimination: Metro Guard Toronto Locksmith will not discriminate against you for exercising any of your privacy rights.
How to Exercise Your Rights: To exercise any of these rights, please contact us using the contact details provided in Section 10. We may need to verify your identity before processing your request.
8. Data Retention
Metro Guard Toronto Locksmith retains your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
9. Children's Privacy
Our services are not intended for individuals under the age of 13. Metro Guard Toronto Locksmith does not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you become aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
10. Updates to This Privacy Policy
Metro Guard Toronto Locksmith may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact Metro Guard Toronto Locksmith:
Email: support@metroguardtorontolocksmith.com Address: 162-206 Grenadier Rd, Toronto, ON M6R 1R7
